Think about the last piece of feedback you gave. Did the person walk away feeling more capable, more seen, and more energised? Or did they leave doubting themselves — doubting you as their leader — or questioning whether they’re in the right organisation? Creating teams where people can truly thrive starts with the conversations we have — and the lens through which we choose to see each other.

If meritocracy truly rewards talent, effort, and qualifications, why are women still vastly underrepresented in leadership?

When I took over the leadership of a team that was in disarray—struggling to deliver the required service and lacking support and respect..