Why Having a Best Friend at Work Is the Heart of Authentic Leadership

Workplace friendships aren’t just a nice-to-have—they’re a powerful force. From personal stories to compelling data, it’s clear that genuine connections at work build stronger, happier, and more resilient cultures. They often spark innovation, drive better results, and create friendships that last a lifetime.

When I facilitate training sessions and workshops, one of the most provocative things I say is about Gallup’s research and their Q12 survey question: “Do you have a best friend at work?”

Almost every time, the audience reacts strongly — some are surprised and others skeptical. Why? Because the idea of having a “best friend” at work challenges the traditional view of professionalism and workplace relationships.

But here’s the truth: I’ve had more than one best friend at work, and it’s been one of the most valuable parts of my professional life. Even after we’ve moved on to new adventures, our friendships remain warm, supportive, and joyful. We still lift each other up, remind each other of our worth, and share laughter that heals — true happiness. It reminds me that when you build genuine connection at work, it stays with you — sometimes for life.

And Gallup’s research confirms what I’ve lived: having a best friend at work is not just a nice-to-have. It’s a crucial driver of engagement, performance, and well-being. Leadership is ultimately about relationships — and fostering real friendships at work is one of the most powerful ways leaders can cultivate connection, trust, and commitment within their teams and organisation.

What Does “Best Friend at Work” Really Mean?

Gallup defines a best friend at work as someone you trust deeply and feel close to in your daily work life. This is the person you turn to for honest feedback, emotional support, and encouragement when things get tough. It’s the colleague who truly sees you, understands your challenges, and cheers you on.

And it’s not just a social bond — it’s a strategic advantage that shapes how connected, motivated, and productive we feel in our roles, and how hopeful we remain about the future.

The Business Case: Friendship Drives Performance

Gallup’s research links best friendships at work to powerful business outcomes. Employees with a best friend at work are significantly more likely to: 

• Deliver outstanding customer service

• Share innovative ideas

• Collaborate more effectively

• Work more productively

• Create safer and more positive workplaces

• Feel hopeful, satisfied and fulfilled at work

What Leaders Can Do to Foster Real Connection

As leaders, we must recognize the value of friendships at work and actively create the conditions for them to grow.

Here’s how:

• Create Space for Connection: Build in time for informal interactions — virtual coffee breaks, team rituals, walk-and-talks, or unstructured moments where people can simply be human together. 

• Model Vulnerability and Openness: When leaders share authentically, they make it safe for others to do the same — opening the door for real connection. 

• Encourage Peer Support: Cultivate a culture where colleagues lift each other up, ask for help, and celebrate each other’s wins. 

The Takeaway for Authentic Leaders

Effective leadership isn’t just about strategy, structure, or KPIs. It’s about human connection. When we lead with authenticity and make space for true friendships at work, we build teams that are more resilient, engaged, and fulfilled — even through hard times.

So, the next time someone questions the idea of having a best friend at work, I hope you’ll remember this:

“A best friend at work is not just a colleague — they are the heartbeat of authentic leadership and the secret weapon of thriving teams and organisations.”